Client's Bill of Rights

At the time of accepting each new engagement, the Firm provides the Client with an individualized copy of the “Client’s Bill of Rights” prepared by the Firm and signed by each of the attorneys responsible for the Client’s case, and by each staffer assigned to the case, confirming these specific commitments to the Client:

1. To receive our best efforts to achieve the results desired by the Client, as promptly, efficiently, and effectively as possible;
2. To be treated with courtesy, compassion, understanding, and respect at all times;
3. To a written Representation Agreement referencing the particular legal dispute at issue and confirming the Fee Arrangement agreed to by  the Client;
4. To itemized billing statements which fairly and accurately specify the services rendered and the expenses incurred, in accordance with the Representation Agreement;
5. To be kept fully-informed  of all developments, and to be provided with copies of all incoming and outgoing correspondence, pleadings, notices, and the like, regarding the Client’s case;
6. To have all telephone calls and inquiries from the Client answered and responded to promptly;
7. To a one-hour telephone or office consultation with the Responsible Attorney each month, without charge, regarding any questions or issues of concern regarding the Client’s case;
8. To attend and participate in any and all meetings, conferences, telephone calls, hearings, and trials as desired by the Client and permitted by law;
9. To approve or reject, in advance, any proposed agreements, waivers, or settlements initiated or received by the Firm regarding the Client’s case;
10. To complete confidentiality as to all communications with the Firm, in accordance with the applicable canons of ethics.